What happens if a shipped item is never received?
Is there
a way to cancel the request?
Does it stay in status Shipped indefinitely?
The shipped item is on a 56 day loanrule; at the end of 56 days
it would generate a bill; the lending library sees that the request
has never been received.
- The lending library negotiates with the
borrowing library, which is technically responsible for the lent
item though they never recieved it, according to VC policy (see
www.massvc.org/policies).
- The lending library either forgives the bill, receives a replacement,
or are paid.
- Lending library then instructs the borrowing library to set the request to
received and returned, artificially since the patron never received
the item, and then the lending library completes.
This is the only
way to get the request to go away.
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