Contact the Helpdesk:
Web: http://www.massvc.org/ooz/
*note: please "Register for an account" if you are a new user
E-Mail: vchelpdesk@flo.org
Phone: 617.442.3191
*Hours Monday – Friday 8:00am to 5:00pm
MA Virtual Catalog Outstanding Problems:
| Problem: |
Emails seem to be going out to
patrons, but other types of emails do not seem to be going out. |
| |
Symptoms: |
Emails to request
cancellation of holds in local systems, emails to libraries
to announce unfilled and expired requests not going out. |
| Status: |
Tech staff is still working
on the problem and trying to diagnose it. |
| Reporting: |
Not necessary. |
| Workaround: |
Only patrons with no email addresses
in requests will not be notified of cancelled and expired requests
directly. Cancellation notices for local holds' not going out
will cause libraries to see pick slips for items that no longer
have VC requests but searching "set Not Available"
list for title if VC gives "no request to ship" will
show title not there - this should help. |
| Problem: |
(Resolved) Virtual Catalog staff
menu shows no buttons |
| |
Symptoms: |
Staff menu shows
left hand yellow frame and words "Staff Menu" but
the "Search", "Ship", "Receive"
and all other buttons are missing. |
| Status: |
Resolved: 1PM June 26, 2007.
Problem caused by space on server becoming filled by URSA
transaction logs; solution: logs reduced by the vendor in
size |
| Reporting: |
Call or email helpdesk if this
happens again: server logs may need to be reduced. |
| Workaround: |
None |
| Problem: |
(Resolved) Virtual Catalog not
accessible in staff or patron mode April 16-17 2007 |
| |
Symptoms: |
Browser message
(for Firefox) “Unable to connect: Firefox can't establish
a connection to the server at ursa.lib.umb.edu…”
IE message: “The page cannot be displayed. The page
you are looking for is currently unavailable.” |
| Status: |
Resolved: 5PM April 17 2007.
Problem caused by uninterruptible power supply (UPS) unit. |
| Reporting: |
Various emails and called to
helpdesk;; no need to report now, problem fixed. In future email
or call helpdesk. |
| Workaround: |
None needed; problem resolved. |
| Problem: |
Internet Explorer 7 causes yellow
frame at left to creep across the screen. Started Fall 2006 |
| |
Symptoms: |
Each time a
button is clicked the yellow frame on left replicates, eventually
obscuring the screen. |
| Status: |
Solved 1/18/2007. No action
needed by libraries. |
| Reporting: |
- |
| Workaround: |
- |
| Problem: |
“Page cannot be displayed”
message when logging in as staff. |
| |
Symptoms: |
Problem does
not last long; it goes away after a few minutes or hours.
Staff login from www.massvc.org causes "page cannot be
displayed" but login to ip address brings message showing
server is available. |
| Status: |
Investigating |
| Reporting: |
update: as of 3/7/2007 no
more reports have been heard of this since around February
9, when the UMASS Boston campus IT department fixed a problem
with the local network. Please report any new instances of
this to the helpdesk as reported below. Thanks!
Call helpdesk 617-287-5926 or email; mention your library
name. It is important to collect instances of this happening
to aid in diagnosis so please call even if the problem goes
away by itself. |
| Workaround: |
Try logging in a half an hour
later. |
| Problem: |
Request Inquiry list is out of
numeric order. Started December 29 2006 after installation of
patch for 13 digit ISBNs. |
| |
Symptoms: |
Picking a list
of requests in Request Inquiry function such as "all
requests made to your library" results in a list out
of order by request number making it hard to track. |
| Status: |
Unsolvable without major
software fix by vendor; fixed iin URSA 4.1. |
| Reporting: |
- |
| Workaround: |
Make list shorter by using status
pull down box to limit requests to "PENding", "SHPped"
etc. This makes reading out of order easier.. |
Procedures and Instructions:
MAVC Bookband Sticker (if image does not appear, click here to download as a Word document.)
"Bookband Sticker Do's"
MAVC Helpdesk
User Documentation
MBLC
regional services delivery best practices (note point 10 regarding
packaging materials for fragile items such as DVDs and CDs)
MA
VC Reimbursement procedures for lending and borrowing library
MA
Virtual Catalog Billing Tracking Form
MA VC Bookband
"Bookband Do's"
How
to add or adjust Catalogs to Search
How
to do Request Inquiry by Title
What to do if Internal Server
Error occurs after a patron clicks Searching/Requesting
Administrative Refresher Training for Network Office:
Admin TOC | Library Profile | Branch Profile | Add/Remove Libraries | Staff Records & Statistics
Information:
Courier
Delivery Routing Directory
List
of All Sites
Courier Info
MA
VC Members Currently Lending and Borrowing
Non-print
media lending on MA VC
Support FAQs
Returned, Shipped and Received Requests
Archived Returned, Shipped and Received Requests
| 